Quality Management – Quality Assurance

Quality Management Systems focus on the creation of excellent value-added processes and aims to avoid non-value added activities. Processes are evaluated on how effectively and efficiently they create value.

Effectiveness is defined as delivering what the customer requires; it encompasses quality, price, delivery, timeliness and everything else that goes into perceived value. Efficiency is defined as being effective using a minimum of resources. Excellent processes are those that are both effective and efficient.

Back to R&D Management = Conflict Resolution + “Quality Management”
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